As of July 1st 2019, ZKTeco Europe provides a two (2) years product hardware Limited Warranty to purchasers of ZKTeco Europe products, which entails all Green Label, T&A and Access Control standard lines, entrance including metal detectors and parking barriers and small readers. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies.
All ZKTeco Europe warranties begin on the commercial invoice date. All warranty claims must be submitted before the expiration of the warranty term. This warranty is non-transferable.
ZKTeco Europe hardware warranty policy
ZKTeco Europe provides a two-year warranty, to its main products, which entails all T&A and Access Control Terminals and Standalone Readers.
What's covered by the warranty?
ZKTeco Europe warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined two-years period of time from the date of purchase by the first end-user.
Under this warranty, ZKTeco Europe will repair or replace, at its option, any unit that fails to perform according to ZKTeco’s published specifications during the warranty period.
What's not covered by the warranty?
The warranty does not cover software or damage to the product caused by modification, alteration, misapplication, misuse, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized ZKTeco Europe Service Center.
This warranty also excludes any damage to the product caused by circumstances outside of ZKTeco Europe’s control, such as, but not limited to, lightning or fluctuation in electrical power.
ZKTeco Europe Services & Support
In order to guarantee ZKTeco Europe product quality, our products and software solutions undergo continuous testing to track performance to meet the manufacturing industry’s best practices. Additionally, we offer a variety of key services for your business, be it training, repairs, software development, and what's more, the complete ODM solution for your market.
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