Warranty & RMA

ZKTeco Europe provides a one year warranty, to its main products, which entails all kind of solutions such as Time Management or Access Control systems. ZKTeco Europe warrants that its Products are free from defects in materials or workmanship under normal use during the warranty period, and will repair, or replace a product under warranty, through the processing means of an RMA document.

How to Submit a new RMA?

Should you wish to make use of our Repair Services or Return material, please download the RMA Form / Return Form, and send through the following form. You will be provided with a reference number within 72 hours. Upon shipping, please ensure to attach the document on the exterior of the parcel. 

RMA contact form